Terms and Conditions

At hearingaidco.com (referred to “HAC.COM”) we are committed in developing our website constantly. Please read our Terms and Conditions carefully since by entering the site you are deemed to have accepted its Terms and Conditions. Updates of our Terms and Conditions are completed frequently, thus you should peruse these changes habitually.

  1. Use of Content

The services and information provided by HAC.COM are for your personal, non-commercial use only. HAC.COM does not make any warranties expresses or implied, as to the accuracy, adequacy, quality or fitness for any particular purpose or use and all such warranties are expressly excluded to the fullest extent that such warranties may be excluded by law. The information provided is only for general information and use are not intended to address you particular requirements.

  1. Prices

Prices on our website may change at any time. The amount you will pay is the one shown at the checkout process at the time of the transactions. Value Added Tax (V.A.T.) is included in the prices shown in the website. V.A.T. is shown at the checkout process. V.A.T. for hearing devices is 5% and 19% for all the other products.

  1. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we might ask you as to whether we can deliver a substitute product.

  1. Acceptance

There will be no contract of any kind between you and us unless and until we actually deliver the product(s) to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually deliver the goods to you. At any point up until then, we may decline to supply the product(s) to you without giving any reason and refund will be issued.

  1. Delivery Rates and Procedures
  • Ear Protection, Batteries & Accessories
    You can have your order delivered to your home or any other address, or you can choose to pick up your package from your nearest Akis Express Courier Station. Delivery to your home or at Akis Express Courier Station is FREE for all orders above €30. Orders less than €30 have shipping charge of €2.50.
  • Hearing Aids
    One of our team members will contact you to book an appointment for delivery and fitting. Our hearing care professional will deliver and fit your hearing aids personally. There will be NO DELIVERY FEE for hearing aids .
  1. Return and Cancellation Policy

During your order procedure you will be able to remove part or all of the products from your shopping cart by pressing the delete button which is next to each of your products in your shopping cart. You will also be able to add more products or change the quantity of the products in your cart. Prior to your payment you can still cancel your transaction and return to the screen. Your shopping cart is kept in your browser and you can change or cancel your order.
You can change any of your current orders before delivery dispatch, Monday to Friday. You can do this by calling us on 70087020 or by sending us an email at info@hearingaidco.com.

For any reason you can cancel any order in 14 days from the day of receipt of the product only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 16 days from the date of the receipt of the product, undamaged and we will issue a full refund or credit note for the price you paid for the item, or up to 30 days from the date provided on the invoice.

  1. Payment

You can pay by using any VISA, VISA ELECTRON, MASTERCARD and MAESTRO through the most secure gateway in Cyprus, JCC Gateway. The transaction will appear in your bank account as hearingaidco.com.

  1. Legal

The transaction of the electronic commerce are based under the Law, 156(I)/2004 and 197(I)/2007 of the Republic of Cyprus.

  1. Order Procedure

The order procedure in hearingaidco.com has the following steps:

Step 1: Shopping Cart

Choose from the main menu the product category from which you are interested in purchasing products. Select the products and add to basket the quantity you wish to buy. You can continue shopping or proceed to checkout. When you finish with your selection you can proceed to checkout and your shopping cart is already created. You can change or cancel your cart at this stage. If you want to proceed with the order you press the button submit.

Step 2: Delivery Terms

Sign in to the system if you already have an account or create a new account. Choose the procedure of delivery and define if the delivery address will be the same with the billing address. When you finish press next button.

Step 3: Order Confirmation

Your order is now finalized and you can see the full analysis of the total value. You should press the button of accepting the terms & conditions of HAC.COM and then press confirm in order to be forwarded to the payment step. You will receive a confirmation email of your order after the completion of the payment process.

Step 4: Payment

Please proceed with the payment of your order. Your ordered is considered as final and confirmed only after you finalize the payment procedures.

Step 5: Payment Confirmation

You will receive an email as a receipt of your transaction.

Step 6: Past Transaction Information

Your transaction data are accessible when you sign in into the system. You will be able to retrieve the details of your past transactions with our website.

  1. Privacy Policy

At hearingaidco.com we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel. Our privacy policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.

Updates of our privacy policy are completed frequently, thus you should peruse this policy habitually.

  • Information We Collect from You
    Data can be collected and processed when our website is in operation by you. The following are approved methods of collection:

    • If you registered for information or complete purchase, by filling out a form we can collect the information provided.
    • Traffic data, weblogs, location data, and any other communication can be collected. These details come from your visit to our site and any resource tools you use while on the site.
    • Any communication on our website or to personnel allows us to collect information.

10.2 Use of Cookies
Circumstances may arise when we may need to gather information about your computer to help provide appropriate services or product to you. The data gathered is solely statistics data which may be shared with advertisers. The facts collected about you are statistical only. No identifying information will be shared about our visitors and how the made use of our site. No personal details will ever be shared. Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/products, or overall website characteristic we offer you. Any computer has the option to decline cookies. Your web browser options include an “enable” button to decline cookies. It is imperative that you understand by declining cookies you may be limiting your access to sections of our website. If our advertisers use cookies it will result from a click on their advertisement, and we do not have control over their cookies if used.

 

10.3 Use of Information

Information stored and collected about you allows us to improve our services or products for you. Added to this parameter, we may use your information for the following purposes:

10.3.1 Any commitment we make on contracted basis.

10.3.2 If information is requested from our website concerning services or products offered, we may use your data. Products or services which may be of interest to you can also deem a communication from us, if permission has been granted.

10.3.3 Notification re-changes or improvements may be sent to you in regards to product or service changes that could affect our service to you.

10.3.4 Existing customers can be contacted on the topic of goods or services related to a previous sale, if we feel you might be interested in these additional topics.

10.3.5 Added use of your data may include permission for third parties to use your data. This permission would be granted by you in regards to unrelated products or services that may be in your interests. We or third parties can contact you in regards to this information if consent has been provided for information collection.

10.3.6 Third party contact or communications from our website, as a new customer, is only made if you have granted us permission. These communications are only offered for information you consent to and no other unrelated information.

10.3.7 Data that you do not want us to use or third parties to use can be withheld, once consent has been given regarding our collection of your data. We will always provide you with an opportunity to decline communications and our third party data usage.

10.3.8 Identifiable data, which could be used to disclose who you are, never shared. We only provide statistical related data about our visitors to third parties like advertisers to ensure your privacy.

10.4. Storing Your Personal Data

10.4.1 Secured Servers are used by our company to ensure proper data storage. Information on transactions is kept encrypted for safety measures.

10.4.2 Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. Where needed a password may be necessary to access areas of our site. You are responsible for the safety and confidentiality of the password you generate.

10.5 Disclosing your Information

10.5.1 Personal information to third parties may be disclosed:

10.5.2 This disclosure occurs when we sell all or a section of our business or assets to a third party

10.5.2.1 Personal information can be offered to any members of our company, such as subsidiaries, holding companies and their subsidiaries only if deemed appropriate.

10.5.2.2 Legal requirements may mean a sharing of your information.

10.5.2.3 Lowering credit risk and fraud protection may result in information disclosure.

10.6 Third Party Links

Links might be discovered on our site that belong to third parties. Any third party website on our site has a privacy policy. You should check their terms. We do not accept liability or responsibility for their privacy cookies, based on our lack of control over these third party links.

10.7 Access to information

The processing of personal data (protection of the individual) law, 138(I)/2001 gives you the right of access to any data we have about you. Contact information is given below, which should be used to gain details about information we hold on you.

  1. Contacting Us

We welcome and hope you do not hesitate to make any queries, comments or requests you may have regarding the terms and conditions or any complaint regarding your transaction with HAC.COM. The official language of the website, of the Terms and Conditions and of the transaction documents is the English Language, but you do have the option of switching to Greek Language.

Our website is operated by hearingaidco.com, please contact us at info@hearingaidco.com, or call us on 70087020. www.hearingaidco.com